General Information
Our website, oshi.io, is owned and operated by Novatrix SRL. The company is registered in Costa Rica under company number 3-102-893958 and licensed by the Anjouan Gaming Commission, license number ALSI-202508056-FI2.
Before using our casino, you should read these Terms and Conditions carefully. When you create an account or play on our platform, you confirm that you accept these rules and all related website policies.
Who Can Use Our Casino
You must be at least 18 years old or meet the legal gambling age in your country of residence. It is your responsibility to check whether online gambling is allowed where you live.
We may ask for proof of age at any time. If the legal age requirement is not met, we may restrict access to the website or suspend the account.
Restricted Countries
Some countries and territories are restricted under our Terms and Conditions. Players from restricted locations are not allowed to deposit or play real money games.
The restricted list includes countries such as the United States, United Kingdom, Germany, France, Spain, Netherlands, Poland, Australia, Austria, Belgium, Brazil, Greece, Russia, Ukraine, Japan and several other jurisdictions. You should check the full list before registering.
Account Rules
You may create only one personal account. Multiple accounts can lead to account closure, suspended payouts and cancellation of balances. Your account is for personal use only. You must not share access with another person, allow minors to use it or use the website for commercial profit.
VPN and Location Rules
Our Terms state that you must not use a VPN when accessing the casino. We may check account activity, IP information and other technical signals as part of our security controls.
If we detect overlapping IP addresses between accounts, we may suspend access or confiscate funds. Decisions linked to IP overlap are handled by casino administration.
Accepted Currencies
Our platform supports fiat and crypto currencies. These include CAD, EUR, USD, NOK, AUD, NZD, PLN, INR, BTC, ETH, LTC, BCH, DOG, USDT, BNB, ADA, XRP and TRX. For Canadian players, the official minimum deposit is 15 CAD. The minimum withdrawal amount is 30 CAD, while maximum withdrawal limits depend on the selected payment method.
Deposits
You must deposit only with payment methods registered in your own name. We do not accept third-party payments. If a third-party payment is detected during security checks, winnings may be confiscated and the original deposit may be returned to the owner of the payment account. You can contact support at [email protected] to check which payment methods fit your country.
Verification and Documents
We may ask for documents when required by our security, payment or compliance checks. This can include ID, passport details, proof of residence, payment proof, utility bills or source-of-funds information.
Documents must be clear, valid and linked to the account owner. If documents are not accessible in Latin or Cyrillic alphabets, we may request video verification.
KYC Deadlines
If we cannot contact you by email or phone within 2 weeks after a withdrawal request, the account may be locked for failure to full KYC. Winnings from bonuses or real money play may be forfeited if full KYC information is not provided within 40 days after our request.
Anti-Fraud Policy
We use anti-fraud controls to protect the casino, payment systems and players. Suspicious activity can lead to account closure, cancelled bonuses, withheld payments or reports to relevant authorities.
Prohibited actions include collusion, chargebacks, forged documents, multiple accounts, stolen payment cards, false registration details, unfair bonus use, software bug abuse and system manipulation.
Fair Use of Games and Bonuses
You must not exploit promotions, game errors or technical issues. If you find a bug or software problem, you should report it to us instead of using it.
We may cancel bonuses and related winnings if we detect advantage play, false details, multiple accounts, stolen cards or strategies designed to misuse promotional campaigns.
Fees and Taxes
You are responsible for any fees or taxes that apply to your winnings in your country of residence. If you deposit and request a withdrawal without placing bets, we may charge transaction processing fees. This decision is made under our payment and risk rules.
Responsible Gambling Checks
We may screen accounts for signs of gambling-related harm under our internal responsible gaming policies. These signs can include excessive time spent in the casino, frequent large deposits or repeated requests to increase limits.
If we detect risk indicators, we may close the account and suspend access to gambling services. This is done to reduce harm and protect the player.
Changes to These Terms
We may update these Terms and Conditions when needed. Where possible, we will notify players about significant changes. You should check this page regularly. Continued use of our website means you accept the current version of the Terms and Conditions.